Dear [Company Name], I am writing to inquire about the recent increase in my bill amount for the services that I have been receiving from your company. As a loyal customer of [Company Name] for the past [number of years] years, I have always been satisfied with the quality of the services provided and the affordability of the bills. However, I was surprised to notice a significant rise in my bill amount for the billing period of [specific period]. I have carefully reviewed the details of my bill and compared it to previous statements, and I have noticed a substantial increase in charges across various categories. I would like to request further information and clarification regarding the factors that have contributed to this sudden increase. Specifically, I am seeking details about the following points: 1. Detailed breakdown of the charges: Could you kindly provide a comprehensive breakdown of my bill, indicating the specific services provided and the associated costs? This will assist me in understanding the areas where the increase has occurred and help me address any potential discrepancies. 2. Rate changes: Have there been any recent adjustments to the rates charged for the services I am receiving? If so, please provide me with the specific details and reasons for these modifications. Understanding any rate changes will help me evaluate the impact on my overall bill amount. 3. Usage patterns: Has there been any change in my usage patterns that might explain the increase in my bill? It would be helpful to receive a comparison of my current usage with the previous billing periods to identify any significant variations that might contribute to the higher bill amount. 4. Promotions or discounts expiration: Have any promotional offers or discounts that were previously applied to my account recently expired? If this is the case, I would appreciate clarification on the timing of such expirations and their impact on the overall bill amount. I value the services provided by [Company Name] and have always been satisfied with the excellent customer service. Therefore, I am confident that this matter will be addressed promptly and efficiently. I kindly request that you provide the requested information as soon as possible, within [a specific timeline, e.g., 10 business days] from the date of this letter. Please feel free to reach me at [your contact number] or [your email address] if you require any additional details or if there are any updates regarding the resolution of this matter. I look forward to receiving your prompt response and am hopeful that we can find a satisfactory solution. Thank you for your attention to this matter. Sincerely, [Your Name] [Your Account Number] [Your Contact Information]
Para su conveniencia, debajo del texto en espaƱol le brindamos la versiĆ³n completa de este formulario en inglĆ©s. For your convenience, the complete English version of this form is attached below the Spanish version.