Subject: Inquiry Regarding Unexpected Increase in Bill Amount [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Service Provider's Name] [Service Provider's Address] [City, State, ZIP] Dear [Service Provider's Name], I am writing to seek clarification concerning a recent unexpected increase in my bill for [mention the service/component that experienced the rise]. I have been a loyal customer of [Service Provider's Name] for [duration] and have always had a satisfactory experience with your services. Upon reviewing my latest bill, which I received on [date], I noticed a [state the percentage or amount] increase in the overall cost. This sudden spike has left me perplexed, as there have been no notable changes in my usage patterns or any additional services requested. To assist me in understanding the reasons behind this surge, I kindly request the following information: 1. Transparent explanation: I require a detailed breakdown of the factors contributing to the increase in my bill. Please elucidate any modifications in pricing, tariff changes, or any other elements that might have played a role. 2. Usage analysis: To ensure accuracy, kindly provide an itemized usage statement highlighting the specific dates and times during which excessive usage occurred. Additionally, outline the corresponding charges for each instance. 3. Comparative data: It would be highly beneficial if you could provide historical billing information for the same period in the previous years. This would allow me to identify any unusual patterns and accurately assess the legitimacy of the increase. 4. Contract terms: I kindly also request a comprehensive review of my current service agreement or contract, along with any applicable terms and conditions, to verify if there have been any amendments or adjustments that might have impacted the billing. 5. Efficient solutions: If the increase is indeed due to unforeseen circumstances, I would appreciate your suggestions on how we can mutually resolve this issue in a fair and convenient manner. Whether it involves adjusting the billing amount or exploring alternative plans, your prompt and thoughtful assistance will be highly valued. Please respond to this request within [mention a reasonable timeframe] as I believe in maintaining a transparent and uninterrupted relationship with [Service Provider's Name]. You can reach me at [provide preferred contact details] or via email at [email address]. I trust that you will handle this matter efficiently and provide the necessary information to rectify the situation promptly. I highly value our business relationship and hope to reach a satisfactory resolution. Thank you for your attention to this matter. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en espaƱol le brindamos la versiĆ³n completa de este formulario en inglĆ©s. For your convenience, the complete English version of this form is attached below the Spanish version.