Dear [Customer's Name], I hope this letter finds you well. I am writing to sincerely apologize for the accounting error that occurred on [date]. We take full responsibility for the oversight and want to assure you that immediate actions have been taken to rectify the situation. Collin Texas is a vibrant city nestled in the heart of Collin County, Texas. Known for its scenic beauty, thriving economy, and vibrant community, Collin Texas offers residents and visitors a plethora of amenities and opportunities. From picturesque parks and recreational activities to top-rated schools and diverse cultural experiences, Collin Texas has something to offer everyone. Regarding the accounting error, we deeply regret any inconvenience it may have caused you. Our accounting department has conducted a thorough investigation into the matter, and we have identified the root cause of the error. It was a result of a technical glitch during the data entry process, which led to a miscalculation in the invoice amount. Please be assured that we have implemented additional checks and measures to prevent such errors from occurring in the future. We understand that errors of this nature can cause frustration and undermine the trust you have placed in us. We want to assure you that we value your business and are committed to resolving this matter to your utmost satisfaction. As part of our apology, we have processed a refund of the overcharged amount, which will be credited to your account within [number of days]. Furthermore, we have reviewed our internal processes and provided additional training to our accounting staff to reinforce double-checking procedures and ensure accurate calculations. Additionally, we are in the process of implementing a software update that will further reduce the likelihood of such errors occurring in the future. Once again, we sincerely apologize for any inconvenience caused by this accounting error. We appreciate your patience and understanding in this matter. Should you have any further questions or concerns, please do not hesitate to contact our customer service department at [customer service number], and they will be more than happy to assist you. Thank you for your understanding and continued support. We are committed to providing you with the exceptional service you deserve. Wishing you the very best. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Company Address] [City, State, ZIP] [Phone Number] [Email Address]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.