Subject: Apology for Accounting Error — Sincere Regrets and Corrective Measures Dear [Customer's Name], I hope this letter finds you well. We regret to inform you that an unfortunate accounting error occurred on [Date]. We understand the inconvenience and frustration caused by this mistake, and we extend our sincere apologies for any confusion or inconvenience it may have caused. It is important for us to maintain transparency and address any inconsistencies promptly. After thorough investigation, we have identified the source of the error and implemented necessary measures to prevent such incidents from happening again in the future. Our accounting team has rectified the error and updated all relevant data accordingly. At [Company Name], we take full responsibility for our mistakes and strive to provide excellent service to our valued customers. We understand the significance of accurate financial records and the impact they have on your trust in us. To compensate for any inconvenience caused, we have taken the following steps to address the situation: 1. Detailed Audit: Our accounting team has conducted a comprehensive audit to ensure all discrepancies have been corrected and accounted for accurately. 2. Refunds or Adjustments: If necessary, we will make any financial adjustments or provide refunds promptly to rectify the error's impact on your account. 3. Systems Review: We are actively reviewing and reinforcing our internal systems and processes to prevent similar errors in the future. Our goal is to enhance our accounting accuracy and ensure that your trust in us remains intact. Rest assured, we deeply value your business and aim to maintain a long-lasting relationship with you. We understand that this incident has caused you inconvenience, and we genuinely apologize for any frustration or stress it may have caused. Our team is dedicated to rectifying this mistake and regaining your trust. If you have any further questions or concerns, please reach out to our customer support team at [Customer Support Number] or email us at [Customer Support Email]. We are available to assist you and provide any clarification needed. Thank you for your understanding and patience while we resolve this matter. We are committed to serving you better and ensuring that such errors do not recur in the future. Once again, please accept our sincere apologies for this accounting error. We value your continued support and are grateful for your understanding in this matter. Yours sincerely, [Your Name] [Your Title] [Company Name] [Company Address] [City, State, Zip Code] [Contact Information]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.