Dear [Customer's Name], We sincerely apologize for the accounting error that occurred in your recent transaction with us at [Company Name]. We understand the inconvenience this may have caused and assure you that we are actively working to rectify the situation. First and foremost, we would like to assure you that this error was completely unintentional and does not reflect our commitment to providing accurate and reliable accounting services. We take full responsibility for the oversight and are taking immediate action to resolve the issue. Our dedicated accounting team has already conducted a thorough investigation to identify the root cause of the error. This mistake occurred due to a technical glitch in our automated system, which incorrectly processed your transaction. We have since identified and rectified the error to ensure that such inaccuracies do not occur in the future. To address this error, we have taken the necessary steps to correct your account records. The incorrect charges have been reversed, and the accurate amount has been credited back to your account. You should see the corrected balance reflected in your next statement. Furthermore, as a gesture of our sincere apologies, we would like to offer you a [discount percentage/credit] on your next purchase or service with us. It is our hope that this compensatory measure will help restore your trust and faith in our company. We understand that trust is earned, and we want to assure you that we will do everything within our power to prevent such issues from recurring. We have implemented additional checks and balances in our system to minimize the risk of future accounting errors. Once again, we deeply apologize for any inconvenience this may have caused. We highly value your trust and loyalty as our customer and want to assure you that we are committed to providing you with exceptional service moving forward. Should you have any further questions or concerns regarding this matter or any other aspect of our services, please do not hesitate to reach out to our customer support team at [contact details]. Thank you for your understanding, and we appreciate the opportunity to apologize and rectify this unfortunate situation. Sincerely, [Your Name] [Company Name] [Company Address] [City, State, ZIP Code] [Email Address] [Phone Number] Keywords: Fairfax Virginia, sample letter, apology, customer, accounting error, error correction, technical glitch, automated system, rectify, investigation, trust, loyalty, customer support.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.