Subject: Apology for Accounting Error — Fulton, Georgia Dear [Customer's Name], We hope this letter finds you well. We are writing to express our sincerest apologies for an accounting error that occurred in relation to your recent transaction with us. We understand that this mistake has caused inconvenience and frustration for you, and we deeply regret any negative impact it may have had. At [Your Company Name], we strive to provide exceptional service to our valued customers like yourself. We pride ourselves on maintaining accurate records and ensuring that every transaction is handled with meticulous attention to detail. Unfortunately, in this particular instance, an unfortunate oversight caused a discrepancy in the accounting system. The error occurred when [briefly explain the cause and nature of the accounting error], leading to incorrect calculations and confusion regarding your account balance. We understand the importance of accurate financial information and the trust you place in us to handle your account responsibly. Rest assured that we are taking immediate action to rectify the situation. To remedy this issue, we have already reviewed our accounting records thoroughly, identified the exact nature of the error, and implemented necessary measures to prevent similar incidents from recurring in the future. Furthermore, we have taken steps to ensure that your account balance is now accurate and up to date. We understand that this error has inconvenienced you and eroded your trust in our services temporarily. We deeply apologize for any anxiety or frustration this may have caused. To make amends, we have decided to provide you with [compensation or a gesture of goodwill, if applicable, to help appease the inconvenience caused]. This gesture is a token of our commitment to customer satisfaction and our determination to rectify our mistake promptly. We highly value your business and consider you an important part of our customer community in Fulton, Georgia. We understand that actions speak louder than words, and we are working diligently to restore your faith in our services. Future transactions will be handled with the utmost care, attention, and accuracy that you deserve. Please accept our heartfelt apologies once again for any inconvenience or frustration you experienced due to our accounting error. We assure you that every effort is being made to ensure this situation does not recur. If you have any further concerns or questions, please do not hesitate to contact us at [contact information]. Thank you for your understanding and continued support. We genuinely appreciate your patience and the opportunity to rectify this error swiftly. Sincerely, [Your Name] [Your Title/Position] [Your Company Name] [City, State]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.