Dear [Customer's Name], Subject: Apology for Accounting Error We sincerely apologize for the accounting error that occurred in our system regarding your recent transaction. At Harris Texas, we strive to provide our customers with top-notch service and accurate financial records. Unfortunately, we fell short of your expectations this time, and we deeply regret the inconvenience caused by this mistake. The error was identified as a result of our routine internal audit of financial transactions. Upon review, we found that an incorrect amount was recorded on your invoice, leading to an inaccurate billing statement. Please be assured that this was an isolated incident and is not reflective of our usual high standards. We understand the importance of accurate financial records and the impact it can have on your business. Our team has already taken immediate steps to rectify the error by correcting the accounting entries and updating your invoice with the accurate amount. Additionally, we have implemented additional measures to prevent similar occurrences in the future. As an expression of our regret, we are pleased to offer you a [discount/error resolution/refund/credit] of [amount/percentage], applicable towards your next purchase. We believe that this gesture of goodwill can help restore the trust you placed in us and compensate for any inconveniences caused. Should you have any further questions or concerns regarding the accounting error or the resolution offered, please do not hesitate to contact our customer service department at [phone number] or [email address]. Our dedicated team is eager to assist you and ensure your satisfaction. Once again, we sincerely apologize for any inconvenience caused by this accounting error. We deeply value your business and trust, and we are committed to earning it back with our continued dedication to providing exceptional service. Thank you for your understanding and your continued support. Yours sincerely, [Your Name] [Your Title/Position] Harris Texas.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.Harris Texas Ejemplo de carta de disculpa al cliente por error contable - Sample Letter for Apology to Customer for Accounting Error
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