Travis Texas Sample Letter for Apology to Customer ā With Compensation: Subject: Our Sincere Apologies and Compensation for Your Recent Experience Dear Valued Customer, We hope this letter finds you well. We are writing to express our deepest apologies for the unfavorable experience you had while doing business with Travis Texas. We understand the inconvenience and frustration this has caused you, and we want to assure you that we take this matter seriously. At Travis Texas, our top priority is to provide exceptional service to all our customers, and we are truly sorry that we failed to meet your expectations on this occasion. We deeply regret any inconvenience you may have experienced as a result of our actions. We would like to make amends for our mistake by offering you compensation to compensate for the inconvenience caused. Furthermore, we believe this gesture will demonstrate our commitment to rectifying this issue and regaining your trust. To ensure your satisfaction, we are giving you the following compensation options: 1. A full refund of your purchase amount: We will issue a refund to your original payment method within [number of days]. This refund will include the purchase price as well as any applicable taxes and fees. 2. Store credit with a bonus: If you wish to continue shopping with us, we can provide you with a store credit of [compensation amount] along with an additional bonus credit of [bonus amount]. This credit will be instantly available for your next purchase and will be valid for [expiry date]. 3. Discounted future purchases: Instead of a refund or store credit, we can offer you a discount of [discount percentage] on your next [number of purchases] with Travis Texas. This discount will not expire and can be used at your convenience. We understand that compensation alone may not fully resolve the inconvenience you encountered; thus, we assure you that we are taking measures to prevent a similar situation from happening in the future. Rest assured, we are conducting thorough investigations and implementing necessary improvements to rectify any underlying issues. Customer satisfaction is of utmost importance to us, and we value your feedback in helping us grow and enhance our services. Once again, we genuinely apologize for the inconvenience caused, and we thank you for bringing this matter to our attention. If you have any additional concerns or questions, please do not hesitate to reach out to our dedicated customer care team at [contact details]. We are here to address any further issues promptly. We sincerely appreciate your continued patronage and hope to regain your trust by providing you with a seamless and exceptional customer experience in the future. Warm regards, [Your Name] [Title/Position] [Travis Texas]
Para su conveniencia, debajo del texto en espaƱol le brindamos la versiĆ³n completa de este formulario en inglĆ©s. For your convenience, the complete English version of this form is attached below the Spanish version.