Subject: Apology for Over Shipment — Sincere Remorse for the Inconvenience Caused Dear [Customer's Name], We hope this letter finds you well. We are writing to apologize wholeheartedly for the erroneous shipment of [Product(s)] that you recently received from our company, [Your Company Name]. We understand that this mistake has caused significant inconvenience and frustration, and we want to assure you that we are committed to rectifying the situation promptly. At [Your Company Name], we take great pride in delivering outstanding customer service, maintaining high-quality standards, and fulfilling orders accurately. However, we deeply regret that an oversight occurred in the fulfillment process, resulting in the shipment of excess products to your address in Alameda, California. We acknowledge the inconvenience this may have caused by consuming your time and resources in managing the surplus products. Please be assured that we will take immediate action to address this issue. Our top priority is to make it right for you, our valued customer, and to provide a seamless resolution that meets your needs. To rectify this situation, please kindly notify our customer support team at [Contact Number] or [Email Address] within [Specify Timeframe] regarding the over shipment. We will arrange for the prompt collection of the excess products from your desired location in Alameda, California, at no additional cost to you. We understand that our mistake may have caused disruption to your daily operations or personal affairs, and for this, we express our sincere apologies. Furthermore, we assure you that we will not only rectify this error but also take appropriate measures to prevent similar incidents from occurring in the future. Furthermore, we genuinely value your business and appreciate your understanding and patience in this matter. Our aim is to earn back your trust and confidence by providing you with a seamless and hassle-free experience. If there's anything else we can do to assist you during this process, please do not hesitate to contact us. Our dedicated team is here to support you in any way possible. Once again, we extend our deepest apologies and thank you for your patience and cooperation in this matter. Your satisfaction remains our top priority, and we look forward to serving you again in the future. Sincerely, [Your Name] [Your Designation] [Your Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.