Ejemplos De Cartas De Perdon Para Inmigracion Aprobadas - Sample Letter for Apology for Over Shipment

• Category: Cartas - No legales - Disculpa
• State: Multi-State
• County: Nassau
• Control #: US-0094LR
• Format: Word

Description

Carta de disculpa por sobreenvío de mercancía.

Dear [Customer's Name], We are writing this letter to sincerely apologize for the inconvenience caused by the over shipment of your recent order. We deeply regret any trouble or confusion this may have caused and want to assure you that such incidents are not reflective of our usual high standard of service. At our company, customer satisfaction is of utmost importance to us, and we strive to ensure that each order is delivered accurately and promptly. However, regrettably, there was a mistake in processing your order, leading to an unintentional over shipment. We understand that this may have caused inconveniences such as storage limitations, additional cost, or unnecessary hassle on your end. Please be assured that we are taking immediate measures to rectify the issue and prevent such errors from occurring in the future. In order to resolve this matter, we would like to offer you the following options: 1. Return and full refund: You may choose to send back the extra items received, and upon their arrival, our team will issue a full refund for the excess items, including any return shipping costs incurred. 2. Keep the excess items as a gesture of goodwill: We understand that returning the items may be inconvenient for you. Therefore, you have the option to keep the over shipped items, free of charge. Consider this as our way of expressing our sincere apologies for any inconvenience caused. Please inform us of your preferred option by replying to this letter or contacting our customer service department at [phone number/email address]. Kindly provide us with your decision within [number of days] from the date of receiving this letter, so that we can proceed accordingly and provide you with a satisfactory resolution. Once again, we extend our sincerest apologies for any inconvenience caused by this lapse in our shipping processes. Please be assured that we are taking all necessary steps to prevent such occurrences in the future. In the meantime, if you have any questions or require further assistance, please do not hesitate to contact us. We value your business and hope to have the opportunity to serve you better in the future. Thank you for your understanding and cooperation. Sincerely, [Your Name] [Company Name] [Contact Information] Keywords: Nassau New York, Sample Letter, Apology, Over Shipment, Inconvenience, Customer Satisfaction, Mistake, Processing Error, Full Refund, Return Shipping, Keep Items, Gesture of Goodwill, Customer Service, Resolution.

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.