Dear [Customer's Name], We hope this letter finds you in good health and spirits. We are writing to sincerely apologize for the inconvenience caused due to an over shipment of products from our end. We take full responsibility for this error and understand the impact it may have had on your business operations. At [Company Name], we strive to provide exceptional service and superior quality products. Regrettably, we fell short of our standards in this instance. We understand the frustration this may have caused you and can assure you that we are taking immediate steps to rectify the situation. Our team has already begun investigating the root cause of this over shipment to prevent any recurrence in the future. We are implementing enhanced quality control measures to ensure accurate order processing and packaging. Furthermore, we are reviewing our internal communication and shipping processes to ensure such errors do not happen again. Regarding the excess products you received, we kindly request your cooperation in arranging their return. Our customer service representative will be reaching out to you shortly to arrange a smooth and hassle-free return process. Alternatively, if you prefer, we can offer a refund or a credit towards future purchases as per your convenience. Please accept our heartfelt apologies once again for any inconvenience this has caused. We value your business and deeply regret any negative impact this may have had on our relationship. Rest assured, we are committed to rectifying this error promptly and will take all necessary steps to regain your trust. If you have any further concerns or questions regarding this matter, please do not hesitate to reach out to us directly. We appreciate your patience and understanding as we work towards resolving this issue. Thank you for your continued support and the opportunity to make this right. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Company Contact Information] Keywords: Tarrant Texas, sample letter, apology, over shipment, customer service, quality control, refund, credit, return process, error, negative impact, enhance, communication, shipping process, inconvenience.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.