Wayne, Michigan Sample Letter for Apology for Over Shipment Subject: Apology for Over Shipment — Order #[Order Number] [Your Name] [Your Address] [City, State, ZIP] [Date] [Customer Name] [Customer Address] [City, State, ZIP] Dear [Customer Name], I hope this letter finds you in good health and spirits. I am writing to apologize for the inconvenience caused due to an over shipment in regard to your recent order #[Order Number]. It has come to our attention that we unintentionally sent you more products than you had originally requested. At [Your Company Name], we strive for excellence in providing top-notch service and ensuring customer satisfaction. We deeply regret this oversight and want to assure you that we value your business tremendously. Please accept our sincere apologies for any inconvenience and confusion this may have caused. We understand that this may disrupt your plans and exceed your storage capacity. Rest assured, we are taking immediate steps to rectify this error. Our dedicated team is working diligently to arrange for the collection of the surplus products at your earliest convenience, at no expense to you. We will coordinate the pickup according to your preferred date and time so as not to cause any further inconvenience. In the meantime, we kindly request your cooperation in keeping the additional items securely stored until our representatives can come and retrieve them. We greatly appreciate your understanding and patience with this matter. As a token of our apology, we would like to offer you a [10% discount/gift voucher] for your next purchase with us as a gesture of goodwill. We hope this gesture helps to restore your faith in our commitment to deliver impeccable service. In order to streamline our operations and prevent similar errors from occurring in the future, we are also conducting an internal review to identify any system gaps that may have contributed to this mistake. Rest assured, we will take immediate corrective measures to prevent a recurrence and continuously improve our processes. Once again, please accept our heartfelt apologies for the inconvenience caused. We genuinely appreciate your support and value you as our customer. If you have any questions or concerns, please do not hesitate to contact our customer service team at [Customer Service Contact Information]. We will be more than happy to assist you. Thank you for your continued trust and understanding. We look forward to serving you with the utmost care and attention in the future. Sincerely, [Your Name] [Your Title/Position] [Your Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.