Subject: Apology for Not Crediting Payment from a Prompt Payer: Chicago, Illinois Sample Letter Dear [Customer's Name], I hope this letter finds you in good health and high spirits. I am writing this letter to extend my sincerest apologies for the oversight made by our team in not crediting your recent payment promptly. As a reliable company committed to providing excellent services to our valued customers in Chicago, Illinois, we deeply regret any inconveniences this may have caused and assure you that we are taking immediate action to rectify this situation. First and foremost, I want to assure you that this incident does not align with the high standards we strive to maintain. Our utmost priority is ensuring smooth and seamless transactions for all our customers, and we understand the importance of promptly acknowledging your payments. The mistake of not immediately crediting your payment was purely unintentional and resulted from a temporary technical glitch in our system. I understand the frustration and disappointment that such an error can cause, especially when you have consistently been a prompt payer. We value your trust and loyalty, and we assure you that steps are being taken to prevent any recurrence of such errors in the future. To rectify this situation, we are working diligently to ensure that the payment you made is credited to your account immediately. Our team is closely examining our payment processing system to identify the root cause of the issue and implement necessary measures to prevent similar situations from happening in the future. In recognition of your unwavering commitment as a prompt payer, we would like to extend our gratitude by providing you with a special discount on your next purchase. This gesture serves as a token of our appreciation for your patience and continued support during this time. Once again, please accept our sincere apologies for any inconvenience caused. We deeply value your business, and we want to assure you that we are committed to providing you with outstanding service and resolving this matter to your satisfaction. If you have any questions or concerns regarding this matter or if there is anything else we can do to assist you, please do not hesitate to reach out to our dedicated customer service team at [Customer Service Phone Number] or [Customer Service Email Address]. Thank you for your understanding, and we look forward to serving you better in the future. Yours sincerely, [Your Name] [Your Position/Title] [Company Name] [Company Address] [City, State, Zip Code] [Contact Information]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.