[Your Name] [Your Address] [City, State, ZIP] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Apology for Not Crediting Payment from Prompt Payer Dear [Recipient's Name], I am writing to offer my sincere apologies for the oversight in not properly crediting a recent payment made by a prompt payer. As a valued customer of [Your Company/Organization], we greatly value your promptness and commitment to timely payments. Upon careful review of our records, it has come to my attention that your payment, made on [Payment Date], was inadvertently not credited to your account. Please accept my deepest apologies for any inconvenience or concern this may have caused you. We understand that punctuality and accuracy are vital aspects of maintaining a strong business relationship, and we deeply regret the error in overlooking your payment. Please be assured that we have taken immediate corrective measures to rectify this situation and prevent any similar occurrences in the future. To promptly resolve this issue, we have credited the full amount of $[Payment Amount] to your account, effective [Current Date]. This reflects the payment made on [Payment Date]. You should see this adjustment reflected on your next statement or invoice. To demonstrate our commitment to exceptional customer service, we would like to extend an additional [Discount/Compensation/Incentive] as a gesture of goodwill for any inconvenience this might have caused you. Furthermore, we assure you that such a situation will not arise again, and we will make every effort to improve the accuracy of our payment processing. We genuinely appreciate your understanding and patience in this matter. Our team takes full responsibility for this oversight and is committed to providing you with the utmost professionalism and efficiency going forward. Should you have any further questions or concerns, please do not hesitate to contact our dedicated customer service team at [Customer Service Phone Number/Email]. Once again, please accept our sincerest apologies for any inconvenience this may have caused you. We value your patronage and look forward to serving you with the highest standards in the future. Thank you for your prompt attention to this matter. Sincerely, [Your Name] [Your Title/Position] [Your Company/Organization Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.