Subject: Apology for Failure to Credit Payment from a Reliable Payer [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP] Dear [Customer's Name], I hope this letter finds you well. I am writing to sincerely apologize for an oversight on our end regarding the crediting of your recent payment. As a valued customer who has consistently demonstrated prompt payment practices, we deeply regret any inconvenience caused by this error. Our company prides itself on maintaining a seamless and efficient payment processing system. However, due to an internal oversight, your payment was not properly credited to your account as it should have been. We understand the importance of recognizing your prompt payments, and we deeply apologize for not meeting your expectations in this regard. Please be assured that steps have been taken to rectify this matter promptly. Our accounting team has been alerted, and they are actively working to ensure that your payment is reconciled and credited accurately to your account. We sincerely apologize for any confusion caused and want to stress that this error does not reflect our commitment to providing outstanding customer service. You have been a valued customer of ours for [specify duration of the business relationship] and your trust in our services has always been highly appreciated. Your prompt payment practices and overall support have played a significant role in the success of our business. We sincerely regret that our oversight has marred our otherwise smooth relationship and want to assure you that we are taking immediate action to rectify this situation. In order to rectify this matter, we will credit your account with an extra [amount] as a token of our apology for the inconvenience caused. Additionally, we assure you that such oversights will not recur, as we are implementing additional measures to enhance our payment processing system. Once again, please accept our sincerest apologies for the mistake, and we hope that this one-time occurrence will not tarnish your trust in the quality of our services. Thank you for your understanding, and please do not hesitate to contact me directly at [phone number] or [email address] if you have any further concerns or questions. We value your patronage and look forward to serving you in the future with our unwavering commitment to excellence. Sincerely, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.