Keywords: Nassau New York, sample letter, apology, not crediting payment, prompt payer Subject: Apology for Not Crediting Payment — Prompt Payer Dear [Customer's Name], I hope this letter finds you well. I am writing to apologize for an oversight on our part regarding the recent payment you made for [product/service]. It has come to our attention that your payment was not properly credited to your account in a timely manner, and for this, we sincerely apologize. At [Company Name], we value our prompt payers like yourself, and we understand the importance of promptly and accurately crediting payments to our customers' accounts. Regrettably, due to an unforeseen internal error, your payment was not processed as promptly as it should have been. Please accept our sincerest apologies for any inconvenience or frustration this may have caused. Rest assured, we have taken immediate action to rectify this situation. The necessary steps have been undertaken to ensure that your payment is properly applied to your account, and it will be reflected in the next billing cycle. We are committed to making this right as quickly as possible and preventing similar issues from occurring in the future. Furthermore, as a gesture of our apology and appreciation for your prompt payment, we would like to offer you [special offer, discount, or bonus] on your next purchase with us. This is our way of demonstrating our gratitude for your continued support and understanding. Once again, we apologize for any inconvenience caused and assure you that we are working diligently to prevent such errors from happening in the future. Your satisfaction is of utmost importance to us, and we value your continued patronage. If you have any questions, concerns, or require further assistance, please do not hesitate to contact our customer service team at [phone number] or [email address]. Thank you for your understanding and patience in this matter. Sincerely, [Your Name] [Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.