Dear [Customer's Name], I hope this letter finds you well. I am writing to sincerely apologize for a mistake made on our end regarding the crediting of a payment from you, a prompt payer, in relation to your recent transaction with our company. First and foremost, let me express our gratitude for your consistent and punctual payments throughout the duration of our business relationship. Your commitment to meeting your financial obligations has not gone unnoticed, and we truly appreciate your trust and reliability. Regrettably, an oversight occurred in our payment processing department, resulting in the failure to credit your recent payment to your account. Please be assured that this was an unfortunate error and does not reflect our usual level of accuracy and attention to detail. Rest assured that we have taken immediate steps to rectify the situation and ensure that such errors do not happen again in the future. We understand the inconvenience this must have caused you, and we deeply apologize for any frustrations or inconveniences it may have caused. We value our relationship with you and want to assure you that your payment has been located and will be credited to your account promptly. You can expect to see the correct balance reflected within the next [insert timeframe]. In an effort to make this right and to express our sincerest apologies, we would like to offer you [insert compensation or gesture, if applicable, such as a discount on your next purchase or a free upgrade]. We believe that this is a small token of our commitment to providing excellent customer service and maintaining our valued relationship. Once again, please accept our deepest apologies for this oversight. We greatly appreciate your understanding and patience in this matter. If you have any further concerns or questions regarding this issue, please do not hesitate to contact our customer service team at [insert contact details]. We are here to assist you and ensure that this experience is resolved to your satisfaction. Thank you for your continued support and for being a prompt payer. We value your business and look forward to serving you with excellence in the future. Sincerely, [Your Name] [Your Position/Title] [Company Name] [Contact Information] Keywords: Phoenix Arizona, sample letter, apology, not crediting payment, prompt payer.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.