Subject: Apology for Not Crediting Payment from a Prompt Payer — San Diego, California Dear [Customer's Name], I hope this letter finds you in good health and high spirits. I am writing to extend my sincere apologies for an oversight on our part regarding the crediting of your payment. We highly value prompt and dependable individuals like yourself, and we deeply regret any inconvenience caused by this error. At [Company Name], we pride ourselves on maintaining seamless and efficient payment processing systems. However, regrettably, as we are all human, mistakes can occur. Our records show that on [Date], you made a payment of [Amount], yet it somehow slipped through our internal processes and was not credited to your account. We understand that this oversight may have caused frustration and concern for you, and for that, we are truly sorry. Please rest assured that we are treating this matter with the utmost importance and have taken immediate actions to rectify the situation. Our dedicated team is diligently working to locate and rectify the error to ensure that your payment is credited correctly as soon as possible. To further express our apologies, we have waived any late payment fees that may have been applicable due to this unfortunate incident. Additionally, we have implemented new measures in our payment processing system to prevent similar issues from recurring in the future. We highly value your patronage and deeply appreciate your prompt payments, which have always been an exemplification of your reliability as a customer. Your trust in our company means a great deal to us, and we assure you that we are committed to addressing this matter swiftly and ensuring it doesn't happen again. Please accept our sincerest apologies for any distress or frustration this situation may have caused. If you have any further questions or concerns regarding this matter or anything else related to your account, please feel free to contact our customer service department at [Customer Service Phone Number] or [Customer Service Email Address]. Our dedicated representatives will be more than happy to assist you. Thank you for your understanding, patience, and continued support. We value your business and will work diligently to regain your trust. Sincerely, [Your Name] [Your Title] [Company Name] [Company Address] [City, State, ZIP] [Phone Number] [Email Address] Keywords: San Diego California, apology letter, credit payment, prompt payer, oversight, inconvenience, error, payment processing, rectify, immediate actions, late payment fees, new measures, recurring issues, reliability, trust, patronage, distress, frustration, customer service, understanding, continued support
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.