Travis Texas Sample Letter for Apology for Not Crediting Payment from Prompt Payer: [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient Name] [Recipient's Position/Title] [Company Name] [Company Address] [City, State, ZIP Code] Subject: Apology for Not Crediting Payment from a Prompt Payer Dear [Recipient Name], I hope this letter finds you in good health and high spirits. I am writing to apologize for an unfortunate oversight on our part regarding the processing of a payment made by your esteemed company. We deeply regret any inconvenience this may have caused and assure you that steps have been taken to rectify the situation promptly. Firstly, let me express our sincerest apologies for not properly crediting the payment made on [Payment Date]. We understand the importance of promptly acknowledging and recording payments to maintain a smooth business relationship. Regrettably, an internal error within our accounting department led to this oversight. Rest assured, we have thoroughly investigated the matter and identified the root cause of this issue. The necessary corrective measures have been implemented to prevent any recurrence in the future. Furthermore, we are taking additional steps to enhance our payment processes and internal controls to ensure better accuracy and efficiency going forward. Please note that your payment, which was erroneously omitted from our records, has now been successfully credited to your account. We assure you that the amount has been accurately reflected, and any associated late fees or penalties have been waived. You can expect to see the updated balance reflected in your account statement by [Expected Date]. As a valued client, we deeply value our relationship with your company and sincerely apologize for the inconvenience and concern caused by this oversight. Delivering exceptional service and professionalism is our top priority, and we understand that this incident does not meet the standards we strive to uphold. Rest assured, we are committed to learning from this incident to improve our processes and prevent any similar occurrences in the future. Should you have any further questions or concerns regarding this matter or any other issue, please do not hesitate to contact our dedicated customer support team at [Customer Support Number] or [Customer Support Email]. We are here to address any queries and provide any necessary assistance promptly. Once again, we apologize for any inconvenience caused, and thank you for your understanding and continued support. We value our business relationship with your esteemed company and look forward to serving you more efficiently and effectively in the days to come. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.