Subject: Apology for Failure to Credit Payment in Dallas, Texas — Urgent Resolution Needed! Dear [Recipient's Name], I hope this letter finds you in good health. I am writing to extend my sincerest apologies for the unfortunate oversight and subsequent failure on our part to promptly credit your recent payment. As a valued customer, you deserve nothing less than our utmost attention and the highest level of service, and we deeply regret the inconvenience caused. First and foremost, please allow me to assure you that this issue is being treated with the utmost urgency. We recognize the importance of promptly crediting your payment and are working diligently to rectify the situation. Our team has already initiated an internal investigation to identify the root cause and take corrective measures to prevent such occurrences in the future. Understanding the gravity of this situation, we commit to ensuring that your payment is credited accurately and without any further delays. Our dedicated customer service representative, Mr./Ms. [Representative's Name], has been assigned to oversee your case personally. They have been briefed on the matter and are fully equipped to address your concerns and expedite the resolution process. To avoid any further discrepancies, please provide us with the following information at your earliest convenience: 1. Payment details (e.g., check number, transaction ID, or reference number) 2. Date and method of payment 3. Amount remitted Your cooperation in providing these details will greatly assist us in rectifying this matter promptly. Rest assured, we will make every effort to ensure that your payment is accurately credited within [timeframe]. In an attempt to make amends for the inconvenience caused, we would like to offer you [compensation or incentive]. It is our sincerest hope that this gesture demonstrates our genuine commitment to your satisfaction, reinforces our long-standing relationship, and helps to restore your faith in our services. Again, please accept our deepest apologies for any frustration or inconvenience you may have experienced due to our oversight. We highly value your business and the trust you have placed in us. Should you have any further questions or concerns, please do not hesitate to contact me directly at [your contact number] or via email at [your email address]. Thank you for your understanding and patience. We appreciate the opportunity to resolve this matter promptly and look forward to serving you with renewed dedication and efficiency going forward. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Company Address] [City, State, ZIP] [Phone Number] [Email Address]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.