Dear [Receiver's Name], I hope this letter finds you well. I am writing to sincerely apologize for the oversight on my part regarding the non-crediting of payment to your account. Please accept my sincerest apologies for any inconvenience or frustration this may have caused. Firstly, let me assure you that this error was unintentional, and it was purely an oversight on our part. We deeply value your business and want to rectify this situation promptly. Our company takes pride in maintaining a high level of customer satisfaction, and we deeply regret any inconvenience this may have caused to you. Upon identifying the issue, we immediately conducted a thorough investigation to understand why the payment was not credited to your account. We have determined that the error was due to an internal miscommunication in our accounts payable department. Rest assured, we have taken measures to address this issue to prevent any recurrence in the future. I want to assure you that your payment has been credited to your account, as it should have been originally. Additionally, we have implemented additional checks and balances within our billing and payment systems to prevent any similar errors from occurring. Please accept our sincerest apologies for any stress or inconvenience you may have experienced as a result of this oversight. We value your partnership greatly, and we strive to ensure that our clients experience seamless and efficient service at all times. To compensate for any inconvenience caused, we would like to offer you a [specific compensation or a discount on future purchases]. We hope that this gesture demonstrates our commitment to making things right and further strengthens our relationship. If you have any questions, concerns, or would like to discuss this matter further, please do not hesitate to contact me directly at [Your Phone Number] or [Your Email Address]. I am more than willing to assist you in any way possible. Once again, I apologize for any frustration or inconvenience you have experienced. We appreciate your understanding and patience throughout this process. Thank you for your continued support and trust in our company. Sincerely, [Your Name] [Your Position/Title] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.