Sample Letter for Apology for not Crediting Payment in Nassau, New York [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company/Organization Name] [Address] [City, State, ZIP] Dear [Recipient's Name], I am writing to extend my sincerest apologies for the oversight in not crediting the payment to your account. I understand the inconvenience and frustration this must have caused, and I want to assure you that it was an unintentional mistake on our part. We have investigated the matter thoroughly, and it appears that there was a processing error within our accounting department which resulted in the failure to credit your payment. I understand how important it is for timely and accurate transactions, and I take full responsibility for this oversight. Rest assured that immediate actions have been taken to rectify the situation. The outstanding payment has been credited to your account as of [date], and I have personally reviewed our payment processing procedures to prevent a recurrence of such an error in the future. We value your business greatly, and it is never our intent to cause dissatisfaction or inconvenience to our valued customers. To express our sincere apologies, we would like to offer a [Insert Special Offer/Discount/Free Service, etc.] on your next purchase or service with us. Please don't hesitate to contact our customer service department at [Customer Service Number] to discuss and avail of this special offer. Once again, please accept our deepest apologies for the oversight. We greatly appreciate your understanding and patience in this matter. If you have any further questions or concerns, please do not hesitate to reach out to me directly at [Your Phone Number] or [Your Email Address]. Thank you for your continued support and trust in our business. Sincerely, [Your Name] [Your Title/Position] [Company/Organization Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.