Dear [Recipient's Name], I am writing to sincerely apologize for the oversight in not properly crediting your recent payment for [Reason/Service]. I deeply regret any inconvenience or frustration this may have caused you. On [Date], you made a payment of [Payment Amount] towards your account, which unfortunately was not credited to your account due to a clerical error on our end. We genuinely apologize for this discrepancy and assure you that immediate actions have been taken to rectify the situation. At [Company Name], customer satisfaction is our utmost priority, and we hold ourselves accountable for any errors or mistakes that may occur. We understand the importance of accurately tracking and recording payments, and we are committed to ensuring such oversights are not repeated in the future. We have promptly adjusted your account to reflect the payment you made on [Date], and you should be able to see the updated balance upon reviewing your account statement. Rest assured, no late fees or penalties will be imposed as a result of this oversight. We value your business and deeply regret any inconvenience this may have caused. As a gesture of goodwill, we would like to offer you [Compensation or Benefit] for the inconvenience caused. Additionally, we are reviewing our internal processes to identify areas of improvement to prevent such occurrences in the future. Once again, please accept our sincerest apologies for the inconvenience caused by this mistake. We appreciate your understanding and patience in this matter, and we are committed to providing you with the exceptional service you deserve. If you have any questions or concerns regarding this issue, please do not hesitate to contact our dedicated customer service team at [Phone Number] or [Email Address]. We are here to assist you and ensure your complete satisfaction. Thank you for your understanding and for giving us the opportunity to rectify this error. We appreciate your continued support and look forward to serving you in the future. Sincerely, [Your Name] [Title/Position] [Company Name] Keywords: Phoenix Arizona, sample letter, apology, not crediting payment, clerical error, customer satisfaction, rectify the situation, adjusting account, late fees, penalties, internal processes, areas of improvement, exceptional service, exceptional service, customer service, understanding, dedication, satisfaction.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.