[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Title] [Company/Organization] [Address] [City, State, ZIP Code] Subject: Apology for Not Crediting Payment Dear [Recipient's Name], I hope this letter finds you well. I am profoundly sorry for the oversight regarding the non-crediting of payment associated with [specify transaction/invoice details]. As a responsible and reputable customer, I understand the importance of timely and accurate payments, and it deeply troubles me that I have caused any inconvenience for you and your organization. After a thorough review of my records, it has come to my attention that an error occurred from my end, resulting in the delay and subsequent failure to credit the payment. I take full responsibility for this oversight and assure you that steps have been taken to rectify the situation promptly. To address this issue, I have contacted my bank, [Bank Name], and they have confirmed that the payment was indeed transferred and received on [Specify Date]. However, due to a miscommunication within my accounting department, the payment was not properly credited to your account. I sincerely apologize for this lapse in our internal processes, as it does not reflect our commitment to maintaining strong business relationships. To make amends, I have already instructed my accounting department to rectify the error and ensure that the outstanding amount of [Specify Amount] is promptly credited to your account. This transaction has been processed as of [Specify Date], and you should see the credited amount in your account within the next few business days. Furthermore, I want to assure you that I will implement more rigorous internal controls to prevent such occurrences in the future. Your satisfaction as a valued customer remains our top priority, and we will take every necessary step to avoid any future inconveniences. Once again, I sincerely apologize for any inconvenience or frustration caused by this oversight. You're understanding and patience in this matter are greatly appreciated. If you have any questions or need further clarification, please do not hesitate to contact me directly at [Your Phone Number] or [Your Email Address]. I am committed to resolving this matter to your satisfaction. Thank you for your kind understanding and cooperation. We value our business relationship with you and look forward to serving you better in the future. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.