Subject: Sincere Apology for the Failure to Credit Your Payment — Wayne, Michigan Dear [Recipient's Name], I am writing this letter to offer my sincerest apologies for the oversight in not properly crediting your payment to your account at our company, [Company Name]. We deeply regret any inconvenience or confusion this may have caused. Our records indicate that on [Date], you made a payment of [Amount] for [Invoice Number/Order Number]. However, due to an internal error, your payment was mistakenly not applied to your account as it should have been. Please accept our profound apologies for this oversight. At [Company Name], we strive to provide exceptional service and professionalism in all our interactions. We understand the importance of promptly and accurately crediting our clients' payments, and we deeply regret failing to meet these standards in this instance. Rest assured, we have taken immediate action to rectify this error and ensure that such situations do not arise in the future. To rectify the situation, we have promptly applied the payment to your account, effectively crediting it on [Date]. Additionally, we have reviewed our internal processes and implemented necessary changes to prevent any recurrence of such errors. Our team has undergone additional training and measures have been put in place to enhance the accuracy and efficiency of our payment processing procedures. As a token of our sincere apologies and to demonstrate our commitment to your satisfaction, we would like to offer you [Compensation/Reward/Discount/Incentive]. We value your trust and partnership with [Company Name] and deeply regret any inconvenience caused by our mistake. If you have any questions or concerns regarding this matter, please do not hesitate to contact me personally at [Phone Number] or [Email Address]. Our dedicated team is always available to address any further concerns you may have and work towards resolving them to your satisfaction. Once again, please accept my apologies for the oversight, and thank you for bringing this matter to our attention. We greatly appreciate your understanding and continued support as we strive to provide excellent service and maintain strong relationships with our valued clients. We look forward to the opportunity to serve you better in the future. Sincerely, [Your Name] [Your Title] [Company Name] [Contact Information] Keywords: Wayne Michigan, sample letter, apology, not crediting payment, oversight, inconvenience, confusion, company, professionalism, interactions, exceptional service, rectify, error, training, payment processing, accuracy, efficiency, token, commitment, satisfaction, trust, partnership.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.