Subject: Apology for Misconduct of Employee — Business to Customer Dear [Customer's Name], We sincerely apologize for the recent incident involving our employee at [Company Name]. As a responsible and customer-focused business, we deeply regret any inconvenience or discomfort this may have caused you. The Bronx, New York, is a vibrant borough located within New York City. Known for its rich history, cultural diversity, lively neighborhoods, and iconic landmarks, the Bronx offers a unique blend of residential, commercial, and recreational opportunities. Whether you're visiting the renowned Bronx Zoo, enjoying a game at Yankee Stadium, exploring the picturesque Botanical Garden, or immersing yourself in the vibrant art scene, there is never a shortage of things to do and experience in the Bronx. At [Company Name], we hold ourselves to the highest standards of professionalism and customer service, and we take any misconduct within our organization seriously. We understand that the behavior displayed by our employee during your recent interaction is unacceptable, and we assure you that appropriate action is being taken to address this matter. We want to assure you that this incident is an isolated occurrence and does not reflect our company values or the level of service we strive to provide. Furthermore, we deeply value your patronage and appreciate the trust you have placed in us over the years. Rest assured, we are committed to rectifying this situation and preventing any such incidents from happening in the future. In light of this unfortunate incident, we would like to extend our sincerest apologies and offer a solution to make amends. We would like to invite you to meet with our management team to discuss this matter further and address any concerns or questions you may have. Alternatively, if you prefer, we can arrange for a personal call at your convenience. Please accept our heartfelt apology once again, and we thank you for your understanding and patience. Your satisfaction and trust are of utmost importance to us, and we will do everything possible to prevent such incidents from occurring again. If there is anything else we can do to regain your trust or address any other issues, please do not hesitate to contact us directly at [Customer Service Number] or through [Customer Service Email]. We value your feedback and look forward to the opportunity to continue serving you with the professionalism and care you deserve. Thank you for your continued support, and we sincerely hope to have the privilege of serving you better in the future. Warm regards, [Your Name] [Your Title/Position] [Company Name] [Company Address] [City, State, ZIP] [Contact Information: Phone, Email]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.