Subject: Apology for Late Payment — Friendly Reminder Dear [Recipient's Name], I hope this letter finds you in good health and high spirits. I am writing to sincerely apologize for the delay in payment for the outstanding invoice [Invoice Number] for [Product/Service] which should have been settled on [Due Date]. First and foremost, please accept my sincerest apologies for any inconvenience caused by this oversight. I take full responsibility for the delay and assure you that it was unintentional. As a valued customer, your satisfaction is of utmost importance to us, and we deeply regret any inconvenience this may have caused. I would like to assure you that we hold your business in high regard, and we greatly appreciate the trust and confidence you have placed in us. We understand the negative impact that this delay may have had on your own financial obligations, and we deeply regret any undue stress it may have caused. Rest assured, steps have already been taken to rectify this situation promptly. Our accounting department has been alerted, and they are making the necessary arrangements to process the payment immediately. We are committed to resolving this matter promptly and ensuring that such delays do not happen again in the future. To demonstrate our commitment to your satisfaction, we would like to offer you a [discount/credit/extra service] on your next order, as a token of our appreciation for your understanding and patience during this time. It is our priority to maintain a strong and harmonious business relationship with you, and we believe that this gesture will help reinstate our commitment to your satisfaction. Once again, I sincerely apologize for the inconvenience caused by this delay in payment, and I assure you that you remain a valued customer to us. Should you have any further concerns or require additional assistance, please do not hesitate to reach out to me directly at [Your Contact Information]. Thank you for your understanding and patience. We truly value your continued support and look forward to serving you with renewed dedication and efficiency in the future. Warm regards, [Your Name] [Your Title/Position] [Company Name] [Contact Information]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.