[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Apology for Delayed Refund Dear [Recipient's Name], I am writing this letter to sincerely apologize for the unexpected delay in the processing and refund of your payment. I understand the frustration and inconvenience this has caused you, and I deeply regret any inconvenience caused due to this delay. First and foremost, let me assure you that we at [Your Company/Organization Name] value your satisfaction as our top priority. We are committed to providing quality service and ensuring timely transactions for all our customers. However, in this instance, an unforeseen circumstance has resulted in the delay of your refund. Here at [Your Company/Organization Name], we strive to maintain the highest standards of customer service. We sincerely apologize for any inconvenience caused due to this delay and assure you that we are taking immediate steps to rectify the situation and expedite the refund process. Our team has identified the issue causing the delay and is currently working diligently to resolve it as soon as possible. We understand the importance of timely refunds and are committed to ensuring that this incident does not happen again in the future. I understand that this delay may have caused you financial strain or hindered your plans. I want to assure you that every effort is being made to process your refund within the shortest possible timeframe. We anticipate that the refund will be processed and credited to your account within [give a specific timeframe]. In addition to processing your refund promptly, please be advised that we will be including [mention any compensation or gesture being offered as a goodwill measure, if applicable]. We hope this shows our commitment to rectifying the situation and compensating for any inconvenience caused. Once again, please accept our heartfelt apologies for any inconvenience and frustration this delay may have caused. We value your business and trust, and we are working diligently to rectify the situation. If you have any further questions or concerns, please do not hesitate to contact our customer service team at [phone number/email address]. Thank you for your understanding and patience in this matter. Sincerely, [Your Name] [Your Title/Position] [Your Company/Organization Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.