Subject: Apology for Delayed Refund — Cuyahoga, Ohio Dear [Customer's Name], We sincerely apologize for the delay in processing your refund request. Our team at [Company Name] understands the inconvenience this may have caused, and we deeply regret any frustration it may have caused. We take full responsibility for the delay and would like to assure you that we are actively working to resolve this issue as quickly as possible. On behalf of the entire company, we want to provide you with a detailed explanation for the delay in your refund. Due to an unexpected surge in refund requests, our refund processing system experienced an unprecedented backlog. Our team has been tirelessly working to clear this backlog and process all refunds as soon as possible. We understand that your refund is important to you, and please be assured that your request has not been overlooked. In light of this delay, we have implemented additional measures to improve our refund processing system and prevent similar situations in the future. We have allocated additional resources and are actively working to streamline our internal processes to ensure a faster turnaround time for refunds in the future. We understand that our delay has inconvenienced you, and we would like to offer our sincere apologies for the inconvenience caused. Rest assured that your refund is our top priority, and we are committed to processing it as soon as we possibly can. To express our regret for the delayed refund, we would like to offer you a [discount code, gift card, or other compensation] as a gesture of goodwill. You will receive a separate email containing the details of this compensation within the next [timeframe]. Please note that due to the high volume of refund requests, it may still take us a little longer to process your refund. However, we would like to assure you that we are actively working on it and will update you as soon as it has been processed. Once again, we would like to extend our deepest apologies for the delay and any inconvenience it may have caused. We value your continued support and appreciate your understanding in this matter. Should you have any further questions or concerns, please feel free to contact our customer support team at [phone number/email address]. Our dedicated team will be more than happy to assist you. Thank you for your patience, and we sincerely apologize for the inconvenience caused. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.