Subject: Apology for Delay in Issuing Your Refund — King Washington Dear [Customer's Name], We hope this letter finds you in good health and high spirits. We are writing to offer our sincerest apologies for the delay in processing and issuing your refund request. At King Washington, customer satisfaction is our top priority, and we deeply regret any inconvenience caused by this unexpected delay. We understand that receiving a refund in a timely manner is essential, and we acknowledge that you have been waiting for your refund longer than anticipated. Please be assured that we are fully committed to resolving this matter promptly and efficiently, and we are taking immediate action to address the delay. Our dedicated team has been working diligently to rectify the situation and expedite the refund process. However, due to unforeseen technical issues in our system, we encountered unexpected setbacks that have caused the delay. Rest assured, we are actively working to overcome these challenges and ensure that your refund is processed as soon as possible. We understand your frustration and disappointment, and we genuinely apologize for any inconvenience caused. Our team is committed to providing the highest level of customer service, and we deeply regret falling short of your expectations on this occasion. To alleviate the inconvenience caused by this delay, we would like to offer our assurance that your refund will be processed within [provide a realistic timeframe]. Additionally, as a token of appreciation for your patience and understanding, we will be issuing you a [gift card/coupon code] worth [provide compensation details] that can be redeemed against any future purchase from our store. Once again, we sincerely apologize for any inconvenience this delay may have caused you. We appreciate your understanding and patience throughout this process. If you have any further inquiries or concerns, please do not hesitate to contact our customer support team at [contact details]. We assure you that they will be more than happy to assist you and provide any necessary updates regarding your refund. Thank you for being a valued customer of King Washington. We truly value your support and look forward to serving you better in the future. Sincerely, [Your Name] [Customer Service Representative] [King Washington]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.