Dear [Customer's Name], I hope this letter finds you well. I am writing to sincerely apologize for the delay in processing your refund. I understand how frustrating it can be to experience such a delay, and I assure you that we are working diligently to resolve this issue as quickly as possible. Firstly, let me provide some context. Oakland, Michigan is a charming township located in Oakland County, known for its beautiful landscapes, friendly community, and rich history. With a population of approximately [number], Oakland is a thriving area that offers its residents and visitors a wide array of amenities and attractions. Regarding your specific situation, I would like to offer my sincerest apologies for the delay in processing your refund. Our company values customer satisfaction, and we understand the inconvenience this delay has caused you. Rest assured, we are committed to rectifying this situation and ensuring you receive your refund promptly. We apologize for any miscommunication or oversight on our part that may have caused this delay. Our refund process usually happens within [specific timeframe], however, due to unforeseen circumstances, there has been a slight delay in processing refunds. We are actively addressing the issue to expedite the resolution process. To prevent similar delays in the future, we are taking immediate steps to streamline our refund process. We are implementing additional measures to ensure that refunds are processed efficiently, accurately, and in accordance with our customers' expectations. I understand that this apology does not undo the inconvenience you may have experienced. However, please be assured that we are doing everything in our power to expedite your refund. Our team is working tirelessly to resolve the issue and ensure that you receive the money that is rightfully yours as soon as possible. Once again, I sincerely apologize for the inconvenience caused by this delay. We truly value your business and appreciate your patience and understanding throughout this process. Please do not hesitate to reach out to our customer support team at [phone number] or [email address] if you have any further questions or concerns regarding your refund. Thank you for your understanding, and we look forward to resolving this matter in a timely manner. Sincerely, [Your Name] [Your Title] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.