Alameda California Modelo de carta de disculpa por errores contables y avisos de vencimiento - Sample Letter for Apology for Accounting Errors and Past Due Notices

• Category: Cartas - No legales - Disculpa
• State: Multi-State
• County: Alameda
• Control #: US-0108LR
• Format: Word

Description

Carta de la empresa al cliente pidiendo disculpas por errores contables y avisos de mora.

Subject: Apology for Accounting Errors and Past Due Notices — Alameda, California Dear [Customer's Name], We hope this letter finds you in good health and high spirits. Our team at [Company Name] wants to sincerely apologize for the recent accounting errors that have occurred regarding your account number [Account Number]. We understand the inconvenience and frustration these errors may have caused, especially in regard to the past due notices you have been receiving. We assure you that rectifying this situation is our utmost priority, and we are working diligently to correct the mistakes and prevent any recurrence in the future. Firstly, we would like to apologize for any confusion caused by the inaccurate billing statements. Our accounting department has identified the discrepancies and is in the process of updating your account records to reflect the accurate balance owed. Please be assured that we take full responsibility for these errors and are taking immediate action to resolve them. Secondly, we would like to apologize for the inconvenience caused by the past due notices you have received. These notifications were sent automatically due to the error in our system and do not accurately reflect your current account status. We deeply regret any anxiety or concern this may have caused you and want to assure you that there will be no negative consequences resulting from this oversight on our part. We understand the frustration and inconvenience of receiving inaccurate notices, and we want to assure you that we are taking steps to ensure additional measures are implemented to prevent such errors in the future. Our team is undergoing thorough internal audits and system maintenance to guarantee the highest level of accuracy in our accounting processes. To rectify the situation and provide a smooth resolution, we have taken the following actions: 1. As an immediate step, we have updated your account records to reflect the accurate balance owed, which should now be [Correct Balance]. 2. We have deactivated the automatic past due notification system for your account, ensuring that you will no longer receive any erroneous notices. 3. We have assigned a dedicated representative to handle your account and provide round-the-clock support for any further inquiries or concerns that may arise. To express our apologies, we will also be offering you [compensation/free service/discount] on your next invoice to compensate for the inconvenience caused by this accounting error. Once again, we extend our sincere apologies for the accounting errors and past due notices you have received. We value your business tremendously and want to restore your trust in our services. Please note that we are available at your convenience to discuss this matter further or provide any additional information you may require. Thank you for your patience and understanding. We are committed to delivering the highest standards of service and will do everything in our power to ensure this situation is resolved to your satisfaction. Warm regards, [Your Name] [Your Title] [Company Name] [Contact Information]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.