Dear [Recipient's Name], I am writing this letter to sincerely apologize for the accounting errors that have occurred on your account, resulting in past due notices being sent to you. We deeply regret any inconvenience or frustration this may have caused and want to assure you that we are taking immediate actions to rectify the situation. At Broward Florida Accounting Services, we strive to uphold the highest standards of accuracy and professionalism. Unfortunately, in this instance, we fell short of our commitment to excellence. We understand that these errors have not only disrupted your financial planning but also created unnecessary stress. Firstly, I would like to acknowledge our mistake and take full responsibility for the discrepancies in your account. Our internal review has identified the root cause of these errors, and we are implementing robust measures to prevent such occurrences in the future. Additionally, we have taken steps to ensure that your account is updated correctly, and all late fees and penalties have been waived. We understand that trust is crucial in maintaining a successful business relationship, and we value your patronage. It is our utmost priority to regain your confidence in our services. To demonstrate our commitment to rectifying this matter, we are offering a special discount on your next accounting service with us. We assure you that we have implemented additional quality control measures to avoid any similar issues going forward. Our dedicated team is undergoing extensive training to identify and prevent errors, ensuring that we deliver accurate accounting services promptly. Should you have any further inquiries or concerns, please do not hesitate to contact our customer service department at [phone number] or [email address]. We have designated a dedicated team to address all your questions and provide assistance in any way possible. Once again, we sincerely apologize for any inconvenience caused and assure you that we are actively working to rectify these errors. We value your continued trust and partnership with Broward Florida Accounting Services and look forward to providing you with outstanding accounting services in the future. Thank you for your understanding. Sincerely, [Your Name] [Your Title/Position] Broward Florida Accounting Services
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.