Dear [Customer's Name], We sincerely apologize for the inconvenience caused by the accounting errors in relation to your past due notices. It is with great regret that we acknowledge our mistake in handling your account, resulting in incorrect billing and unnecessary stress for you. At Fulton Georgia [Company Name], we pride ourselves on accuracy and professionalism in all our financial transactions. However, we understand that errors can occur, and we take full responsibility for the oversight on our part. Rest assured, we have taken immediate steps to rectify the accounting errors and ensure this issue will not be repeated in the future. To address this matter promptly, our dedicated accounting team has reviewed your account thoroughly. After careful assessment, it has been identified that there were discrepancies in the billing statements, which led to the issuance of past due notices in error. We deeply regret any confusion or inconvenience this has caused. We have taken the necessary measures to correct your account balance with immediate effect. As a gesture of apology, we have waived all late fees, interest charges, or penalties associated with this misunderstanding. Your updated statement, reflecting the accurate balance, will be sent to you within the next few business days. We understand that mistakes like this can damage trust, but we want to assure you that this incident does not reflect our commitment to providing exceptional service. Customer satisfaction is of utmost importance to us, and we greatly value your continued trust and loyalty. Should you have any questions or concerns regarding your account or the corrective actions taken, please do not hesitate to contact our customer service representatives at [Phone Number] or [Email Address]. Our team is ready to assist you and address any further issues promptly. Once again, we apologize for the inconvenience caused, and we appreciate your understanding in this matter. We assure you that every effort will be made to prevent such errors from recurring in the future. Your satisfaction and confidence in our services are our top priorities. Thank you for your patience and cooperation. Best regards, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.