Subject: Apology for Accounting Errors and Past Due Notices in Middlesex, Massachusetts Dear [Customer's Name], We sincerely apologize for the accounting errors and past due notices that you may have recently received from our office. As a responsible business, it is our duty to ensure accurate and timely billing, and we deeply regret any inconvenience this may have caused you. Middlesex, Massachusetts, is a vibrant county located in the heart of New England. Known for its rich history, diverse communities, and beautiful landscapes, Middlesex offers a unique blend of urban and suburban areas. It encompasses several cities and towns, including Cambridge, Lowell, Newton, and Framingham, among others. At [Company Name], we understand the importance of maintaining transparent and flawless financial records. Unfortunately, errors can occur in even the most diligent accounting procedures. We take full responsibility for any discrepancies and inconveniences caused by these errors, and we assure you that we are actively working to rectify the situation. To resolve this matter, we have strengthened our accounting protocols and implemented rigorous quality control measures. Our team is diligently reviewing all accounts to identify and address any errors promptly. Additionally, we are enhancing our internal communication processes to ensure that such issues are avoided in the future. We understand that receiving past due notices can be frustrating and stressful. Rest assured, all late fees or penalties arising from these accounting errors will be waived. We will rectify the account balances and update your records accordingly, ensuring that you are not burdened by any unwarranted financial consequences. We genuinely value your business and trust in our services. As a gesture of our sincere apology, we would like to offer you [special offer or discount, if applicable]. This is our way of expressing gratitude for your understanding and patience during this period. If you have any questions or concerns regarding your account or the steps we are taking to rectify the situation, please feel free to contact our dedicated customer service team at [phone number] or [email address]. We are here to assist you and address any queries you may have. Once again, we apologize for any inconvenience caused by the accounting errors and past due notices. Thank you for your patience, and we look forward to serving you with the utmost care and accuracy in the future. Yours sincerely, [Your Name] [Your Title] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.