Subject: Sincere Apology for Accounting Errors and Overdue Notices — San Antonio, Texas Dear [Recipient's Name], I hope this letter finds you in good health and high spirits. We would like to extend our deepest apologies for any inconvenience caused by the recent accounting errors and the issuance of past due notices regarding your account here in San Antonio, Texas. Please allow us to explain the situation and outline the steps we are taking to rectify this matter promptly. Firstly, we acknowledge that errors can occur despite our rigorous operational procedures. We take full responsibility for the oversight, and we deeply regret any distress or concern it may have caused you. Rest assured, we have thoroughly investigated the matter to prevent such occurrences from happening again in the future. Due to a technical glitch in our system, incorrect accounting entries were made, resulting in discrepancies and the generation of erroneous past due notices. We understand that these discrepancies might have caused you anxiety regarding your financial standing with our organization, and for this, we sincerely apologize. To mitigate the impact of this error, we have taken immediate action. A team of our dedicated accounting professionals has been diligently assessing and correcting the inaccurate entries to ensure accurate account statements for all our valued customers in San Antonio. We are working tirelessly to update your account and ensure that it reflects the correct balance, resolving any confusion or inconvenience caused. In addition to rectifying the accounting errors, we would like to inform you that your past due notice has been withdrawn. These notices were generated mistakenly, and we assure you that no negative consequences will be imposed due to the discrepancies resulting from our error. We value your business and strive to maintain your trust and satisfaction. We understand the importance of providing accurate and reliable financial information, which is why we are committed to preventing such errors in the future. Our team is currently enhancing our accounting systems and implementing additional quality control measures to prevent any recurrences of similar incidents. Once again, we sincerely apologize for any inconveniences caused by this unfortunate situation. We are grateful for your understanding and patience throughout this process. Please be assured that we have dedicated a considerable amount of resources to rectify the accounting errors efficiently and effectively. Should you have any further questions or concerns regarding your account or any aspect of our services, please do not hesitate to contact our dedicated customer support team at [phone number] or via email at [email address]. We are here to assist you and address any additional queries you may have. Thank you for your continued support and understanding. We are genuinely sorry for any stress or confusion caused. Your satisfaction remains our utmost priority, and we look forward to serving you with the highest level of excellence in the future. Yours sincerely, [Your Name] [Your Title/Position] [Company/Organization Name] [Contact Information]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.