Subject: Apology for Accounting Errors and Past Due Notices — Santa Clara, California Dear [Customer's Name], We hope this letter finds you well and that you are enjoying a wonderful day. We are writing to address an issue that has recently come to our attention and sincerely apologize for any inconvenience it may have caused. As one of our valued customers residing in Santa Clara, California, we deeply regret the accounting errors that resulted in inaccurate past due notices being sent to you. We understand the frustration and confusion this might have caused and want to assure you that we are taking immediate steps to rectify the situation. First and foremost, we acknowledge our responsibility for these errors and deeply regret any inconvenience they have caused. Our team has conducted a thorough internal investigation to identify the root causes and prevent similar issues from occurring in the future. We are actively working to correct the accounting errors and adjust all outstanding balances accordingly. You can expect an updated and accurate statement reflecting the corrected balance to be sent to you within the next [timeframe]. We kindly request your patience and understanding during this process. To demonstrate our commitment to making this right, we would like to offer you our heartfelt apologies by providing [compensatory offer], which will be detailed in the enclosed document. We genuinely value your loyalty as our customer and want to express our sincere regret for any inconvenience caused by our mistakes. Should you have any questions, concerns, or require further clarification regarding this matter, please do not hesitate to contact our dedicated customer support team at [customer support contact details]. Our knowledgeable representatives will be more than happy to assist you throughout this resolution process. Once again, we extend our genuine apologies for the accounting errors and past due notices sent to you. We deeply value your trust and satisfaction, and we are fully committed to ensuring that this does not happen again. Thank you for your understanding and cooperation. Sincerely, [Your Name] [Your Title] [Company Name] [Contact Information] Note: The content provided here is a sample letter for apologies regarding accounting errors and past due notices specifically tailored to customers in Santa Clara, California. It can be customized accordingly, bearing in mind the specific circumstances and requirements of your business.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.