Subject: Apology for Accounting Errors and Past Due Notices — Wayne, Michigan Dear [Recipient's Name], I am writing this letter to extend our sincere apologies for the accounting errors made in regard to your account with [Company Name]. We understand the frustration and inconvenience that these errors have caused you, and we take full responsibility for the oversight. First and foremost, please allow me to inform you that we have rectified the accounting errors that occurred in your account statement, and we have taken immediate steps to prevent such errors from happening in the future. We deeply regret any confusion or stress this may have caused you, and we assure you that we are committed to maintaining the highest level of accuracy and professionalism in our accounting practices. We understand that along with the accounting errors, you might have also received past due notices for payments that were made in a timely manner. This discrepancy further compounded the inconvenience you experienced, and for that, we apologize sincerely. Rest assured, all late fees and any additional charges incurred due to this error will be waived, and your account will be updated accordingly. At [Company Name], we value our customers and strive to provide outstanding service. We are committed to ensuring that these types of errors do not recur, and we have implemented enhanced protocols and improved systems to prevent any future mishaps. Our goal is to maintain transparency, accuracy, and promptness in handling our customer accounts. If you have any questions, concerns, or would like to discuss further, please do not hesitate to contact our dedicated customer service team at [Customer Service Phone Number]. Our representatives are available to assist you with any queries you may have and will be more than happy to address your concerns. Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding and patience during this time. We value your continued support and look forward to serving you better in the future. Thank you for your attention to this matter. Sincerely, [Your Name] [Your Title] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.