Bronx New York Ejemplo de carta de disculpa y reemplazo de bienes dañados - Sample Letter for Apology and Replacement of Damaged Goods

• Category: Cartas - No legales - Disculpa
• State: Multi-State
• County: Bronx
• Control #: US-0109LR
• Format: Word

Description

Carta de la empresa al cliente pidiendo disculpas por la mercancía dañada. Subject: Apology and Request for Replacement of Damaged Goods Dear [Company/Organization Name], I am writing to express my sincere apologies for the inconvenience caused due to the damaged goods I received in my recent order from your esteemed Bronx, New York location. As a loyal customer, I have always enjoyed your high-quality products and exceptional service. However, this unfortunate incident has left me disappointed. Upon receiving the package on [date], I noticed that the goods inside were visibly damaged. The packaging appeared to have undergone rough handling, resulting in the items being crushed and broken. I understand that unforeseen circumstances may occur during the delivery process, but I trust that this matter can be resolved promptly and efficiently. As a resolution, I kindly request a replacement for the damaged goods. I have attached photographs of the damaged items for your reference. The products specifically affected by the damage include [list the damaged goods here]. I anticipate receiving the replacements as soon as possible, as I am in immediate need of the intact items. Based on my previous experiences with your company, I am confident that this incident is an exception rather than the norm. However, I suggest reviewing your packaging and delivery protocols to minimize the possibility of future damages. Taking these measures will not only enhance customer satisfaction but also ensure that your products reach customers in perfect condition. I hope that you value my patronage and understand the importance of addressing customers' concerns promptly. To continue our mutually beneficial relationship, I kindly request that you provide replacement products within [state a reasonable time frame, considering any relevant factors such as the product availability or shipping time]. In addition to the replacement, I kindly ask that you consider providing a gesture of goodwill, such as a discount on my next purchase, to compensate for the inconveniences caused due to this incident. I believe that my loyalty to your brand and the prompt resolution of this issue will reinforce our positive relationship. I look forward to your prompt response and resolution to this matter. Thank you for your attention to this matter. I appreciate your understanding. Yours sincerely, [Your Name] [Your Contact Information]

Subject: Apology and Request for Replacement of Damaged Goods Dear [Company/Organization Name], I am writing to express my sincere apologies for the inconvenience caused due to the damaged goods I received in my recent order from your esteemed Bronx, New York location. As a loyal customer, I have always enjoyed your high-quality products and exceptional service. However, this unfortunate incident has left me disappointed. Upon receiving the package on [date], I noticed that the goods inside were visibly damaged. The packaging appeared to have undergone rough handling, resulting in the items being crushed and broken. I understand that unforeseen circumstances may occur during the delivery process, but I trust that this matter can be resolved promptly and efficiently. As a resolution, I kindly request a replacement for the damaged goods. I have attached photographs of the damaged items for your reference. The products specifically affected by the damage include [list the damaged goods here]. I anticipate receiving the replacements as soon as possible, as I am in immediate need of the intact items. Based on my previous experiences with your company, I am confident that this incident is an exception rather than the norm. However, I suggest reviewing your packaging and delivery protocols to minimize the possibility of future damages. Taking these measures will not only enhance customer satisfaction but also ensure that your products reach customers in perfect condition. I hope that you value my patronage and understand the importance of addressing customers' concerns promptly. To continue our mutually beneficial relationship, I kindly request that you provide replacement products within [state a reasonable time frame, considering any relevant factors such as the product availability or shipping time]. In addition to the replacement, I kindly ask that you consider providing a gesture of goodwill, such as a discount on my next purchase, to compensate for the inconveniences caused due to this incident. I believe that my loyalty to your brand and the prompt resolution of this issue will reinforce our positive relationship. I look forward to your prompt response and resolution to this matter. Thank you for your attention to this matter. I appreciate your understanding. Yours sincerely, [Your Name] [Your Contact Information]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.