Subject: Apology and Replacement of Damaged Goods — Middlesex, Massachusetts Dear [Customer's Name], We deeply apologize for the inconvenience caused by the damaged goods you received from our store located in Middlesex, Massachusetts. We sincerely value your satisfaction and strive to provide high-quality products that meet your expectations. However, we understand that mistakes can occur, and we are committed to resolving this issue promptly. Our team takes great care in packaging and shipping products to ensure they reach you in impeccable condition. Regrettably, your recent purchase did not meet our usual standards due to the mishandling during transit. We understand the frustration and disappointment this may have caused, and we assure you that we will take immediate action to rectify the situation. To make up for this inconvenience, we would like to offer you a replacement for the damaged goods you received. Our priority is to ensure your satisfaction, and we are committed to providing you with a resolution that meets your expectations. Please note that we will take extra precautions to ensure careful packaging and secure handling during delivery to prevent any future occurrences. To proceed with the replacement, please reach out to our customer support team at [Customer Support Helpline] or visit our store in Middlesex, Massachusetts, within [time frame, e.g., 7 days] from the date of this letter. Our team will guide you through the necessary steps to arrange a hassle-free and expedited replacement. Additionally, if you encounter any inconvenience during this process, please don't hesitate to let us know, and we will do our best to assist you further. Once again, we sincerely apologize for the inconvenience this has caused, and thank you for bringing it to our attention. We appreciate your patience and understanding, and your satisfaction remains our top priority. We look forward to rectifying this situation promptly and restoring your trust in our products and services. Furthermore, we value your ongoing support and would like to express our gratitude for your continued patronage as a valued customer. Your satisfaction means the world to us, and we are committed to providing you with the best possible shopping experience in Middlesex, Massachusetts. Please don't hesitate to contact us if you have any further queries or require any assistance. Our team is here to help and ensure this issue is resolved to your utmost satisfaction. Thank you for your understanding. Warm regards, [Your Name] [Your Title/Position] [Store/Organization Name] [Store/Organization Address] [City, State, ZIP] [Contact Information: Phone, Email]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.