Subject: Apology and Request for Replacement of Damaged Goods Dear [Customer's Name], I am writing this letter to sincerely apologize for the inconvenience caused by the damaged goods you recently received from our Riverside, California branch. We understand the frustration and disappointment this situation may have caused, and we assure you that we are taking immediate steps to rectify it. At [Company Name], we always strive to deliver products of the highest quality and ensure they are delivered to our customers in pristine condition. Therefore, we deeply regret the mishandling of your order, which led to the receipt of damaged goods. Please be aware that this incident does not meet our usual standards, and we are thoroughly investigating the matter to prevent such issues from occurring in the future. To address this situation promptly, we would like to offer you the following options for resolution: 1. Replacement: We are eager to replace the damaged goods with a new and fault-free product as soon as possible. Rest assured that we will take extreme precautions during packaging and shipping to guarantee the integrity of the replacement item. 2. Refund: If you are not comfortable with a replacement, we will gladly refund the entire cost of the damaged goods, including any associated shipping charges. Please let us know your preference, and we will process the refund accordingly. Furthermore, to express our sincere apologies and regain your trust, we would like to extend a [X] discount on your next order. This discount can be redeemed either at our physical store in Riverside or through our online platform. We understand that your satisfaction is of utmost importance, and we value your patronage. Our team is committed to ensuring that this incident is resolved promptly and to your complete satisfaction. We are confident that by addressing the issue in a timely and responsive manner, we can regain your trust and confidence in our products and services. Please accept our deepest apologies once again for the inconvenience you have faced. To proceed with the resolution option of your choice or if you have any further concerns, please contact our customer support team at [contact details]. Our representatives are available [working hours] to assist you in any way possible. Thank you for your patience and understanding. We appreciate your continued support and look forward to serving you better in the future. Sincerely, [Your Name] [Your Position] [Company Name] [Company Address] [City, State, ZIP] [Phone Number] [Email] Riverside California Sample Letters for Apology and Replacement of Damaged Goods are available in various versions, including: 1. Retail Apology and Replacement Letter: Specifically tailored for businesses operating in the retail industry, this letter addresses damaged goods purchased from a store, either in person or online. 2. E-commerce Apology and Replacement Letter: This type of letter is suitable for businesses engaged in online sales or e-commerce, acknowledging damaged goods received by customers through online orders and shipped from the Riverside, California warehouse. Note: The content provided above is a general template and should be customized to fit your specific circumstances and business practices.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.Riverside California Ejemplo de carta de disculpa y reemplazo de bienes dañados - Sample Letter for Apology and Replacement of Damaged Goods
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