Dallas, Texas Sample Letter for Unsatisfactory Behavior [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company/Organization Name] [Address] [City, State, ZIP] Subject: Formal Complaint Regarding Unsatisfactory Behavior Dear [Recipient's Name], I hope this letter finds you in good health. I am writing to address a matter of great concern that I have recently experienced, pertaining to unsatisfactory behavior exhibited by [Employee Name/Department]. I believe it is crucial to bring this matter to your attention as it greatly affects both my personal experience and the overall reputation of your organization. Firstly, I would like to provide a detailed account of the incident that led to my dissatisfaction. On [mention specific date], I encountered an incident where [describe the nature of the behavior and how it impacted you]. This sort of unprofessional behavior not only tarnishes the reputation of your establishment but also creates an uncomfortable and hostile environment for customers like myself. I regret to inform you that this is not an isolated incident. After thorough introspection and consultation with other patrons, it has become apparent that such behavior is not an exception, but a recurring issue witnessed by numerous individuals. This pattern of unsatisfactory behavior may have adverse consequences on your organization, and it is my sincere hope that you take appropriate measures to address and rectify this matter swiftly. As a concerned customer, I strongly urge you to take the following actions at your earliest convenience: 1. Conduct a thorough investigation into the incident, interviewing all relevant parties involved, including witnesses, and obtaining their statements. 2. Implement effective and comprehensive staff training programs that address customer service, conflict resolution, and professionalism. This will help ensure that incidents of unsatisfactory behavior are minimized or, ideally, eliminated. 3. Enforce strict disciplinary actions against the employee(s) responsible for the unsatisfactory behavior, up to and including termination if necessary. It is essential to display zero tolerance for such conduct to maintain an excellent level of service. I have chosen to bring this matter to your attention before considering any legal steps, as I genuinely believe in your organization's potential to rectify this situation and improve the overall experience for customers. Kindly provide a written response within [mention a reasonable time frame] regarding the steps taken to resolve this matter. Failure to respond or neglect in addressing this issue appropriately will leave me with no option but to escalate my complaint to the appropriate authorities. I trust that you value your customers and their satisfaction, and I am confident that my concerns will be taken seriously. I sincerely hope that the necessary actions will be undertaken promptly to ensure a better experience for all patrons going forward. Thank you for your attention to this matter. I look forward to hearing from you soon. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.