[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company/Organization Name] [Company/Organization Address] [City, State, ZIP Code] Subject: Formal Complaint Regarding Unsatisfactory Behavior Dear [Recipient's Name], I hope this letter finds you in good health. I am writing to bring to your attention and register a formal complaint regarding the unsatisfactory behavior of an individual associated with [Company/Organization Name]. As a resident of Fulton, Georgia, I believe it is essential to address such matters promptly to ensure a positive and professional environment for all stakeholders. I have been a customer/employee/member of your esteemed organization for a considerable period, and I have always appreciated the high standards of service/product quality, professionalism, and ethical conduct that [Company/Organization Name] has been known for. However, my recent experience with a representative/team member has left me disappointed and concerned. The specific incident occurred on [Date] at approximately [Time] during my interaction with [Individual's Name]. Despite my attempts to maintain a respectful and cooperative approach, I encountered behavior that does not align with the values and principles expected from your organization. The details of the situation are as follows: 1. Description of Incident: Clearly explain the incident that took place, highlighting the nature of unsatisfactory behavior. Be specific, concise, and provide facts rather than personal opinions. 2. Impact: Detail how the behavior displayed by the individual involved impacted your experience as a customer/employee/member. Describe any emotional distress, inconvenience, financial loss, or any other negative consequences caused by their actions. 3. Attempted Resolution: Mention any steps you took to address the issue before resorting to this formal complaint. For example, you may have tried discussing the matter with the individual, their supervisor, or the customer service department. 4. Supporting Evidence: Attach any supporting documents, such as emails, photographs, videos, or witness statements, that reinforce your account of the incident. This will strengthen your credibility and provide a more thorough understanding of the situation. 5. Request for Action: Clearly state the outcome you expect from your complaint. This could include disciplinary action against the individual involved, compensatory measures, an apology, or any other appropriate resolution. As a concerned stakeholder, I sincerely hope that [Company/Organization Name] takes this matter seriously and conducts a thorough investigation to ensure that appropriate action is taken. It is crucial for the organization to uphold its reputation and demonstrate its commitment to addressing instances of unsatisfactory behavior promptly and efficiently. I kindly request a written response within [reasonable timeframe, e.g., 14 days] to acknowledge the receipt of my complaint and provide an outline of the steps that will be taken to investigate and resolve this matter. Thank you for your attention to this important issue. I trust that [Company/Organization Name] will handle this complaint promptly and professionally. I look forward to a resolution that reinstates my confidence in your organization. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.