Dear [Customer's Name], I hope this letter finds you well. We appreciate your recent purchase from our store and would like to thank you for choosing our products. As per our return policy, we have clearly stated that merchandise must be returned within [number of days] from the original purchase date for eligibility. We understand that circumstances may sometimes result in difficulties returning an item on time. However, we regret to inform you that your request to return the merchandise after the stipulated time period has been exceeded cannot be accommodated. Our return policy exists to ensure fairness and consistency for all customers. Fairfax Virginia Sample Letter for Refusal to Accept Late Return of Merchandise: Type 1: General Inability to Accept Late Returns As an established business, we strive to maintain a high level of customer service. To maintain the integrity of our return policy and uphold fairness for all customers, we cannot make exceptions to the specified time frame for returns. Type 2: Defective or Damaged Merchandise Exclusions In some cases, our return policy allows for merchandise to be returned after purchase if it is defective or damaged upon receipt. However, please note that this provision only applies within the stated time limit. Unfortunately, we are not able to accept returns for damaged or defective items outside the specified return period. Type 3: Exclusions for Special Sale Events During special sale events, such as clearance sales or limited-time promotions, we may enforce stricter return policies. Therefore, returns during these events may not be accepted after the designated return period. While we empathize with any inconvenience this may cause you, we kindly request that you please understand our position. We want to ensure that all our customers are treated equally and receive the same level of service. If you have any further inquiries or concerns, we encourage you to contact our customer service team at [customer service phone number] or [customer service email address]. Our team will be more than happy to assist you in any way possible. Thank you for your understanding and cooperation. Sincerely, [Your Name] [Your Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.