[Your Name] [Your Address] [City, State, Zip] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, Zip] Subject: Refusal to Accept Late Return of Merchandise Dear [Customer Name], I hope this letter finds you well. I am writing in response to your request to accept a late return of merchandise at [Your Store/Company Name]. Firstly, let me express our gratitude for your patronage and trust in our products/services. We always strive to provide utmost customer satisfaction and ensure a smooth shopping experience for all our valued customers. However, as per our clearly stated return policy, we regretfully inform you that we cannot accept the return of merchandise beyond the specified time period. [Houston Texas Sample Letter for Refusal to Accept Late Return of Merchandise] At [Your Store/Company Name], we understand that circumstances may arise where customers may wish to return or exchange purchased items. To facilitate this process and maintain fairness for all customers, we have established a standard return policy that provides adequate time for returns to be made. Our return policy, which you can find in detail on our website and on the purchase receipt, clearly states that merchandise should be returned within [number of days] days from the date of purchase, in its original condition, packaging, and with the purchase receipt attached. This policy is in place to ensure that we can effectively manage our inventory, guarantee the quality of our products, and meet the demands of our valued customers. Given that the specified return period has elapsed, we regretfully cannot accept your request for a return at this time. We hope you understand that we have to adhere to our policies consistently to ensure fairness to all customers. Nevertheless, we would be more than happy to assist you with any concerns you may have regarding the merchandise, such as repairs or warranty claims, within the scope of our existing policies. We value your satisfaction and loyalty to our brand, so if you have any further questions or require clarification on our return policy, please do not hesitate to contact our customer service team at [customer service phone number or email address]. They will be more than willing to provide you with the necessary assistance. Thank you for your understanding and cooperation. We appreciate your continued support of our business and hope to serve you again in the future. Sincerely, [Your Name] [Your Position] [Your Store/Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.