Subject: Regretful Refusal to Accept Late Return of Merchandise — Los Angeles, California Dear [Customer's Name], We hope this letter finds you well. We appreciate your patronage and value your satisfaction as a customer at [Company Name]. However, we regret to inform you that we cannot accept your late return of merchandise based on our return policy guidelines. As stated in our Return Policy, any return requests must be initiated within [number of days] days from the date of purchase. Unfortunately, we have received your request after the designated timeframe, making it difficult for us to process the return. Los Angeles, California, a city renowned for its vibrant culture, picturesque landscapes, and diverse communities, serves as a perfect backdrop for our esteemed organization. Known as "The City of Angels," Los Angeles offers a host of attractions, such as Hollywood, Beverly Hills, stunning beaches, and world-class entertainment venues. Our goal is to provide exceptional service to our customers within this dynamic and thriving urban center. At [Company Name], we understand that unforeseen circumstances may arise, causing delays in returning items. However, in order to maintain fairness towards all customers and ensure the quality standards of our merchandise, we have enforced a strict return policy timeline. By adhering to this policy, we aim to meet the expectations of all our clientele efficiently. Though we understand your situation, we kindly request your understanding regarding our decision. Our commitment to treating all customers fairly and consistently is paramount, thereby necessitating adherence to our return policy guidelines. In the future, we strongly urge you to review our return policy, which can be found on our official website or in our store brochure, to ensure you are aware of the stipulated timeframe for returns. This will help ensure that both parties can avoid any inconveniences or misunderstandings. We apologize for any inconvenience this may cause you and hope that you can find another suitable solution for your needs. We remain grateful for your trust in [Company Name] and we look forward to serving you in the future. Should you have any further queries or concerns, please do not hesitate to contact our customer service team at [Contact Information]. Our dedicated representatives will be happy to assist you promptly. Thank you for your understanding and cooperation. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.