[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP Code] Subject: Refusal to Accept Late Return of Merchandise Dear [Customer Name], I hope this letter finds you in good health. I am reaching out to you in response to your request for a return of merchandise beyond the specified return period. We appreciate your business and strive to provide exceptional customer service, but unfortunately, we are unable to accept late returns at this time. As stated in our store policy, we have a strict return timeframe of [number of days] days from the original purchase date. This policy is in place to ensure fairness to all our customers and maintain the quality of our products. Unfortunately, your request falls outside this period, making it impossible for us to process the return. We understand that circumstances may sometimes prevent returns within the designated timeframe, and we apologize for any inconvenience this may cause. However, we must adhere to our policies consistently in order to ensure a fair shopping experience for all our customers. We would be more than happy to assist you with any future purchases or help to resolve any issues you may encounter. Our friendly and knowledgeable customer support team is available to answer any questions or concerns you may have. Please understand that our decision is final, and we are unable to make exceptions in this particular case. We hope for your understanding and continued patronage in the future. Thank you for your understanding. Sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.