[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP Code] Subject: Refusal to Accept Late Return of Merchandise Dear [Customer's Name], I hope this letter finds you well. I am contacting you regarding your recent request for a return of merchandise, specifically regarding the late submission of such request. We appreciate your business and value you as our customer; however, we regret to inform you that we are unable to accept your return at this time due to the delay in your request. Our return policy clearly stipulates that all return requests must be made within 30 days of the original purchase date. After a thorough review of the details surrounding your purchase, it has come to our attention that your request was submitted after this specified timeframe had elapsed. As a result, we are unable to accommodate your request as per our company policy. We understand that incidences may occur that could lead to delays in forwarding return requests. However, it is our responsibility to enforce our policies in a fair and consistent manner to ensure the best experience for all our customers. Therefore, we kindly ask for your understanding in abiding by these guidelines. We would like to remind you that our company is dedicated to providing exceptional customer service. If you require any assistance or have any concerns regarding your purchase, please do not hesitate to reach out to our customer support team, and we will be more than willing to assist you in resolving any issues. We value your satisfaction and look forward to serving you in the future. Once again, we apologize for any inconvenience this may have caused. Thank you for your understanding. Sincerely, [Your Name] --- Alternate Types of Sample Letters for Refusal to Accept Late Return of Merchandise: 1. Sample Letter for Refusal to Accept Late Return of Merchandise — Online Retailer: This sample letter can be used by an online retailer when a customer fails to submit a return request within the specified timeframe. 2. Sample Letter for Refusal to Accept Late Return of Merchandise — Brick-and-Mortar Store: This sample letter can be used by a physical store when a customer attempts to return merchandise beyond the allowed return timeframe. 3. Sample Letter for Refusal to Accept Late Return of Merchandise — Consumer Electronics: This sample letter can be used by a consumer electronics retailer when a customer submits a late return request for electronic devices or related products. 4. Sample Letter for Refusal to Accept Late Return of Merchandise — Fashion Retailer: This sample letter can be used by a fashion retailer when a customer exceeds the allowable return period for clothing, accessories, or related items. 5. Sample Letter for Refusal to Accept Late Return of Merchandise — Furniture Retailer: This sample letter can be used by a furniture retailer when a customer attempts to return furniture or home decor items beyond the stipulated return timeframe.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.