Subject: Refusal to Accept Late Return of Merchandise — [Your Company Name] [Date] [Customer Name] [Customer Address] [City, State, ZIP Code] Dear [Customer Name], We hope this letter finds you well. We appreciate your recent purchase from [Your Company Name] and value your satisfaction as our loyal customer. However, we regret to inform you that we are unable to accept the late return of merchandise in accordance with our return policy. Here at [Your Company Name], we have always strived to ensure a fair and consistent return process for our customers. To maintain the quality and reliability of our products and services, we have implemented specific guidelines regarding returns, as detailed in our return policy. Unfortunately, we are unable to make exceptions beyond the set timeframe outlined in this policy. We understand that unforeseen circumstances may arise, causing delays in returning merchandise. However, it is essential for customers to adhere to the agreed-upon return period, allowing us to efficiently manage inventory and ensure a hassle-free experience for all parties involved. By strictly enforcing this policy, we can continue to maintain the highest levels of customer satisfaction and consistently provide outstanding service. In the event of late returns, we recommend exploring alternative avenues to make use of the merchandise, such as gifting it to a friend or family member, or considering it as a valuable addition to your collection. We genuinely apologize for any inconvenience this might cause you. We value your loyalty towards our brand and are committed to serving you with the utmost care and attention. Should you have any questions or concerns, please do not hesitate to contact our customer service team at [Customer Service Phone Number] or email us at [Customer Service Email Address]. We will be more than happy to assist you and provide solutions to any issues you may have. Once again, thank you for choosing [Your Company Name]. We appreciate your understanding in this matter and look forward to continuing our positive relationship. Sincerely, [Your Name] [Your Position] [Your Company Name] Keywords: refusal, late return, merchandise, return policy, return guidelines, return process, return period, customer satisfaction, inventory management, outstanding service, alternative avenues, loyalty, inconvenience, customer service, questions, concerns, understanding, positive relationship.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.