San Antonio Texas Ejemplo de carta para factura en disputa - Sample Letter for Disputed Bill

• Category: Cartas - No Legales - Clientes
• State: Multi-State
• City: San Antonio
• Control #: US-0160LR
• Format: Word

Description

Carta sobre la factura del teléfono celular en disputa. Subject: Disputed Bill — Requesting Investigation and Resolution [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Dear [Recipient's Name], I am writing to formally dispute a bill I recently received from [Company Name] regarding [specific services or products]. I have thoroughly reviewed the details and have identified discrepancies that require immediate attention and resolution. Firstly, it is important to clarify that I have been a loyal customer of [Company Name] for several years, and I have always paid my bills on time without any issues. It is disheartening to encounter such an erroneous billing statement for [Month/Year]. I firmly believe that this discrepancy must be the result of a mistake or miscommunication. Upon scrutinizing the bill, I have identified the following areas of concern: 1. Incorrect charges: There are several items on the bill that do not align with the agreed-upon terms and conditions of our service agreement. Specifically, [describe the items/services with inaccurate charges]. 2. Unrecognized fees: The bill includes additional fees for services that were never requested or authorized. I have never availed myself of such services, and it is perplexing to see them listed on the invoice. 3. Incomplete services: This is particularly troubling as I noticed that certain services, outlined in the original agreement, were not provided as promised. To resolve this matter promptly and fairly, I kindly request your immediate attention to the following actions: 1. Thorough investigation: I urge you to conduct a detailed investigation into the billing discrepancy, ensuring that all charges are accurately and clearly explained. This includes a complete breakdown of how and why these erroneous charges were applied. 2. Clarification and rectification: Once the investigation is complete, I request that you promptly provide me with a revised billing statement that accurately reflects the agreed-upon terms and the corrected charges. 3. Cancellation of unauthorized fees: I also expect the immediate removal of any unrecognized fees listed on my bill. It is crucial to promptly address this issue to restore trust and confidence in our business relationship. 4. Compensatory measures: Considering the inconvenience caused by this billing error, I kindly request a fair compensation or adjustment to my bill for the time and effort spent rectifying this matter. Please note that, as a responsible consumer, I have retained copies of all previous correspondence, receipts, and service agreements related to my business with your company. I am willing to provide any supporting documentation necessary to expedite this dispute resolution process. I am confident that with your prompt attention and commitment to customer satisfaction, we can swiftly resolve this matter and maintain our positive business relationship. Furthermore, I anticipate your written response within [mention a reasonable timeframe, e.g., 14 days] from the date of receipt of this letter. Thank you for your immediate attention to this matter. Sincerely, [Your Name]

Subject: Disputed Bill — Requesting Investigation and Resolution [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Dear [Recipient's Name], I am writing to formally dispute a bill I recently received from [Company Name] regarding [specific services or products]. I have thoroughly reviewed the details and have identified discrepancies that require immediate attention and resolution. Firstly, it is important to clarify that I have been a loyal customer of [Company Name] for several years, and I have always paid my bills on time without any issues. It is disheartening to encounter such an erroneous billing statement for [Month/Year]. I firmly believe that this discrepancy must be the result of a mistake or miscommunication. Upon scrutinizing the bill, I have identified the following areas of concern: 1. Incorrect charges: There are several items on the bill that do not align with the agreed-upon terms and conditions of our service agreement. Specifically, [describe the items/services with inaccurate charges]. 2. Unrecognized fees: The bill includes additional fees for services that were never requested or authorized. I have never availed myself of such services, and it is perplexing to see them listed on the invoice. 3. Incomplete services: This is particularly troubling as I noticed that certain services, outlined in the original agreement, were not provided as promised. To resolve this matter promptly and fairly, I kindly request your immediate attention to the following actions: 1. Thorough investigation: I urge you to conduct a detailed investigation into the billing discrepancy, ensuring that all charges are accurately and clearly explained. This includes a complete breakdown of how and why these erroneous charges were applied. 2. Clarification and rectification: Once the investigation is complete, I request that you promptly provide me with a revised billing statement that accurately reflects the agreed-upon terms and the corrected charges. 3. Cancellation of unauthorized fees: I also expect the immediate removal of any unrecognized fees listed on my bill. It is crucial to promptly address this issue to restore trust and confidence in our business relationship. 4. Compensatory measures: Considering the inconvenience caused by this billing error, I kindly request a fair compensation or adjustment to my bill for the time and effort spent rectifying this matter. Please note that, as a responsible consumer, I have retained copies of all previous correspondence, receipts, and service agreements related to my business with your company. I am willing to provide any supporting documentation necessary to expedite this dispute resolution process. I am confident that with your prompt attention and commitment to customer satisfaction, we can swiftly resolve this matter and maintain our positive business relationship. Furthermore, I anticipate your written response within [mention a reasonable timeframe, e.g., 14 days] from the date of receipt of this letter. Thank you for your immediate attention to this matter. Sincerely, [Your Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.